- How long does the shipping take?
We offer free international shipping for all orders with no minimum order amount. We also offer expedited international shipping at an additional cost.
Free Shipping: 7-10 business days
Priority Shipping: 5-7 business days
Please note that shipping times are approximate and depend on where your country is located, your local postal office, and custom clearance processes. Once the packages reach your country, your local postal office is responsible for delivering your package. If you have any issues with your shipment after your package reaches your country, please contact your local postal office for inquiries.
- How long does order processing take?
Processing your order takes about 2-3 business days.
- Do I have to pay taxes/duties if ordering from European countries?
Thanks to our global network of more than 100 print partners in 30+ countries, we produce and ship more than 85% of orders locally, in the same country where the products are delivered. This means our European customers do not have to pay any taxes/duties upon delivery.
- How can I track my order?
You will receive your shipment information once your items are shipped. You can track your orders from here
or click on "Track Order" from our main menu.
Please allow 3-5 business days for the shipping information to get updated. If you have any questions or concerns, please contact us at firstname.lastname@example.org.
- Why isn't my tracking updating?
If your tracking is not showing information, please wait 2-3 days before trying to track your package again. If your package is showing information but it is not updating, your package is making its way to your country and will be updated once it is picked up by your local postal office.
- What if my package is lost or hasn’t arrived?
Please note that our indicated delivery times are approximate and they’re subject to change based on the country you’re located, customs clearance process and local shipping carriers' speed. However, if you don’t receive your package after 60 days of placing your order, you will be eligible for a refund or a new shipment with an expedited shipping service. Please contact us at email@example.com with your order number.
- Can I change or cancel my order?
Once an order has been submitted it may not be possible to cancel it as orders go straight into production. However, you can email us at firstname.lastname@example.org and if the order has not yet been processed by the printer we may be able to stop it for you.
- I only received a partial order; where is the rest of my order?
Depending on our warehouse product availability and meeting logistics weight limit requirements, we may ship your orders separately. (e.g., you may receive part of your order sooner). We do this to ensure you receive your items as soon as possible.
- What should I do if my order arrives damaged?
Please contact us at email@example.com with pictures or videos of the items being damaged and we will send you an immediate replacement once we verify and confirm the damage.
- Are the canvases hand-painted or prints?
Due to the diversity of our canvas designs, sizes, and styles, we do not keep an inventory of our canvases and they are printed on-demand using the latest printing techniques and high-resolution images from originally handmade paintings. Our cotton canvases are finely textured artist-grade cotton substrates which consistently reproduce image details with outstanding clarity and detail.
- What is the return policy?
Per our Return & Refund Policy, If you'd like to return your package(s), contact us at firstname.lastname@example.org with your name and order number within 30 days after receiving your order.