FAQs

  • What is your shipping policy?
  • What countries do you ship to?
  • How much is shipping?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I track my order?
  • What if my package is lost or hasn’t arrived?
  • I only received a partial order; where is the rest of my order?
  • What payment methods do you accept?
  • Do I have to pay taxes/duties if ordering from European countries?
  • Where is my refund?
  • Can I return or exchange an item?
  • How do I return an item?
  • My order has arrived but it’s not as I expected or is damaged. What can I do?
  • What is the difference between Canvas Print, Canvas Wrap and Framed Canvas Wrap?
  • Are the artworks hand-painted?
  • Are the artworks framed and ready to hang?
  • Waht are the available frame colors?
  • How do I place a custom order?

Ordering and delivery

What is your shipping policy?

We offer free worldwide delivery on all orders with no minimum order amount. All orders get processed and shipped within 3-5 business days (excluding weekends and holidays). A shipment confirmation email with a tracking number will be sent upon dispatch.
 
Free Service: 7-10 business days production & delivery
Priority Service: 5-7 business days production & delivery
 

What countries do you ship to?

Place your order from anywhere in the world and receive it within 5-10 business days from our production labs in the US, Canada, UK, Europe, and Australia.

How much is shipping?

We offer free worldwide delivery on all orders with no minimum order amount. We also offer expedited international shipping at an additional cost. Please proceed to checkout to view your priority shipping rate. 

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at shop@gammamade.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via shop@gammamade.com, we may be able to cancel your order before it’s processed. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

What if my package is lost or hasn’t arrived?

Please note that our indicated delivery times are approximate and they’re subject to change based on the country you’re located, customs clearance process and local shipping carriers' speed. However, if you don’t receive your package after 60 days of placing your order, you will be eligible for a refund or a new shipment with an expedited shipping service. Please contact us at shop@gammamade.com with your order number.

I only received a partial order; where is the rest of my order?

Depending on our warehouse product availability and meeting logistics weight limit requirements, we may ship your orders separately. (e.g., you may receive part of your order sooner). We do this to ensure you receive your items as soon as possible. 

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express, and Discover. We also accept payment by PayPal, Apple Pay and Klarna (Klarna is currently only available for US and Canada orders). 

Do I have to pay taxes/duties if ordering from European countries?

Thanks to our global network of more than 100 print partners in 30+ countries, we produce and ship more than 85% of orders locally, in the same country where the products are delivered. This means our European customers do not have to pay any taxes/duties upon delivery unless the order is shipped from a non-European country due to inventory availability. 

Where is my refund?

We aim to process refunds within 3-5 business days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Returns

Can I return or exchange an item?

Your satisfaction is our #1 priority. If you are not happy with your artwork, please email us at shop@gammamade.com within 30 days of the delivery date and we'll make it right for you by providing refunds, credits or replacements. For exchanges, please let us know the exchange details within 30 days and we'll arrange it for you. 

How do I return an item?

Please contact our customer service team via shop@gammamade.com within 30 days of delivery with photos of the item(s) and a summary of the issue. Our team will get back to you within 1-2 business days providing the next steps.

My order has arrived but it’s not as I expected or is damaged. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product and packaging and email our customer service team via shop@gammamade.com with the details. A replacement will be provided upon verifying the damage and issues. 

Canvas Types

What is the difference between Canvas Print, Canvas Wrap and Framed Canvas Wrap?

We offer our canvases in both unframed and framed formats. Canvas Prints are unframed and rolled in protective tubes, the perfect choice for those who have frames or planning to buy from other sources. Canvas Wraps are stretched over wooden bars and are ready to hang out of the box. You can also add a frame to your canvas for a more luxurious look. For detailed info and photo samples, please refer to our Canvas Selection Guide page.

Are the artworks hand-painted?

Due to the diversity of our canvas designs, sizes, and styles, we do not keep an inventory of our canvases and they are printed on-demand using the latest printing techniques and high-resolution images from originally handmade paintings. Our cotton canvases are finely textured artist-grade cotton substrates which consistently reproduce image details with outstanding clarity and detail.

Are the artworks framed and ready to hang?

To meet everyone's needs, we provide our canvases in both unframed and framed formats. You have the option to choose any of these canvas types from the product page:

Canvas Print - Without Frame

Canvas Wrap - Ready to Hang

Framed Canvas Wrap - Ready to Hang

For detailed info and photo samples, please refer to our Canvas Selection Guide page.

Waht are the available frame colors?

For framed canvas wraps, we have a variety of frame colors including black, white, antique gold, antique silver, and natural.

 

Custom Sizes and Frame Colors

How do I place a custom order?

If you're looking for a specific size or frame color unavailable on our website, please let us know by emailing us at shop@gammamade.com or contacting us here. We will get back to you confirming the availability and price quote.